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Business Intelligence
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Knowing your customers is the key factor to develop attractive tailored product offerings and improve the customer experience and satisfaction.

Advanced multi-dimensional analytical reporting regarding internal operations, is also a key driver for process efficiency improvement initiatives.

OTEplus business intelligence solutions provide to the clients targeted actionable reporting capabilities for a number of customer facing or internal processes, including commercial, technical, financial and HR operations.

Our specialised Business Intelligence Service portfolio includes:

Datamart/ BI Needs Analysis and Master Planning
Data Needs and Quality Assessment
Datamart Conceptual Design
Design of KPIs Framework
Datamart/ BI Implementation Support

Business Cases
CRM Business Process Reengineering & Strategy development for OTE (CRM-BPR)
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